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Terms and Conditions.

 

 

 

THE AGREEMENT

By submitting the booking form you acknowledge that you have read and agree to the following terms.

The person or persons included on the booking form are hereafter referred to as the client. All bookings are made with Electronic Media Productions, LLC., trading as “Firebird Travel”.

PAYMENT

A deposit of 35% of the tour is required to secure a confirmed reservation unless otherwise specifically stated. The client agrees to pay the full cost of services within 30 days of commencement of contracted  services unless otherwise specifically stated. All reservations are subject to cancellation if payments are not received by the due date. Upon full payment by the client(s) of the amount specified as the Tour Price, Firebird Travel agrees to provide the services as described and as modified by any supplementary materials.

Payment for any other service ordered from Firebird Travel, for example invitations, hotel reservations, travel planning assistance, etc., are payable immediately to Firebird Travel. Firebird Travel will issue no refunds for cancellation of services.

CANCELLATION and REFUNDS

The following penalties will be applied to cancellations tours:

less than 30 days before arrival date - 15% of the tour cost for every participant who has cancelled;

less than 20 days before arrival date - 25% of the tour cost for every participant who has cancelled;

less than 10 days before arrival date - 35% of the tour cost for every participant who has cancelled;

less than 5 days before arrival date - 70% of the tour cost for every participant who has cancelled;

In addition Firebird Travel will deduct all credit card and bank charges incurred.

If the client fails to appear - 100% of the tour cost for every participant who has cancelled.

Firebird Travel reserves the right to cancel any trip 30 days before the start date of a trip and will refund any monies received from the client or will credit the sum received to any other tour offered by Firebird Travel. If Firebird Travel cannot offer a suitable replacement tour then reasonable effort will be made free of charge in assisting the client to make alternative arrangements. In case of factors outside of Firebird Travel's control such as natural disasters, political instability or any other acts of God, Firebird Travel reserves the right to cancel any trip or tour. In such a case, Firebird travel will only refund that portion of the tour paid to Firebird Travel and not completed less bank charges. Firebird Travel will not be liable for any other costs incurred by the client including any loss incurred on account of non-refundable air tickets. If it is necessary to cancel a trip in progress due to factors outside of Firebird Travel's control and it is judged that a trip must not continue as it will endanger the health or lives of the clients, then Firebird Travel will not be liable for any costs incurred and will not be responsible for reimbursing clients for the cost of the trip.

Note: To calculate penalties for all Baikal tours add 15 days.

CHANGES DUE TO LOCAL CONDITIONS.

Firebird Travel reserves the right to make any changes in itinery based on local conditions that may endanger the life the client(s) or agents of Firebird Travel in the fulfillment of the tour or activity. The itinerary may also be changed due to a number of local factors and circumstances including but not limited to: sickness, mechanical breakdown, severe weather, flight cancellations, strikes, political unrest, and other unpredictable or unforeseeable circumstances. In such case a credit will be applied or alternative activity offered equal to the value of the cancelled activity.

ASSUMPTION OF RISK

The client also acknowledges that the tour is being conducted in a country where local living standards, practices, services, standards of accommodations, transport, safety, hygiene, telecommunications facilities, level of infrastructure development and medical facilities may differ from those available in North America or on a conventional holiday. The client also recognizes that many of the tours will be organized far in the Russian wilderness where emergency health services are not readily available and they will be responsible for paying for any evacuation-medical or otherwise-in case of emergency.

HEALTH OF PARTICIPANTS

The client is responsible for selecting a trip appropriate to his or her health, physical abilities and interests. Clients are advised to consult a medical doctor or other qualified health care professional to ensure that they are in sufficient good health to participate in the tour they will book from Firebird Travel  and that in participating in the booked tour they will not create a hazard either for the client or other travelers.

AUTHORITY AND SAFETY

At all times the decision of the company’s tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. The client must at all times strictly comply with the laws, customs, and drug regulations of all countries visited. At no time should the client endanger the safety and well being of any client or Firebird Travel employee or delegate. Should the client fail to comply with the above or should the client interfere with the well being of the group then Firebird Travel reserves the right to order the client to leave the tour without recourse to any refund or compensation.

INSURANCE

The client is responsible for obtaining travel and emergency medical health insurance. This insurance must cover personal accident, medical expenses, repatriation costs or emergency medical evacuation, loss of effects, and all other expenses which might arise including loss of property, damage, injury, inconvenience or death occurring to the client.

UNUSED SERVICES

There will be no refunds for missed or unused services. This would include both voluntary and involuntary termination, i.e. sickness, death of a family member, client asked to withdraw from a tour, etc.

RESPONSIBILITY OF ORGANIZERS

Notice is hereby given that arrangements that are made on behalf of clients are made by the organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements of a tour or other service provided. Firebird Travel acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to: any defect in a vehicle or any other form of transportation; acts of God; detention; delays or expenses arising from quarantine, strike, theft, Acts of God, civil disturbance, government restriction or regulation; accident by aircraft, boat, bicycle or any other form of transport; or any injury, damage, loss, delay or irregularity that may occur in any hotel, guest house, camping expedition when clients will be housed in tents or in any other accommodation. The information that was provided to the client by Firebird Travel correct to the best of the organizer’s knowledge, but the organizers reserve the right to alter any itinerary or service at any time without penalty to the organizer. Any additional expense or cancellation shall be borne by the client. The organizer reserves the right to withdraw or refuse any service to any customer or client at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement to the above items.

LIMITATION OF LIABILITY

The client agrees not to sue Firebird Travel in respect of, and forever release them from, all liability for economic loss and physical and mental injury, direct or indirect, arising in connection with the trip or tour-including without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property even if caused in whole or in part by the conduct, including the negligence, of Firebird Travel , except where such loss, injury or damage is caused by the gross negligence of Firebird Travel or its employees or its directors in which case the traveler retains the right to sue only Firebird Travel .

Any claim arising will be resolved exclusively in the courts of the New York and will be governed exclusively by the laws of U.S.A. and New York State.

 

 

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Firebird Travel

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